Direct lines that ring the right person.

What we set up and run

• Direct lines for staff that reach the person, not the main menu.
• On-call rotations that follow the schedule, so the after-hours call reaches the nurse who is on, and the handoff happens without anyone forwarding a phone by hand.
• After-hours paths with a real person at the end, and a fallback if the first person does not answer.
• Call reporting you can actually read: who called, when, who answered, how long it took, and what went to voicemail.
• Queues and menus kept short, because a family calling about care does not want a menu.

What we work with

Cloud phone systems and VoIP trunks, on-premise systems where they already exist, and the handsets, softphones and mobile apps your staff use. If you already have a system, we start with it. If you do not, we recommend one for your size and set it up.

How it is priced

Setup is scoped to the actual work, and ongoing support is a flat monthly amount. Ask and we will quote it.